Empathy

Sincere empathy is very important when interacting with clients and team members because it builds trust and inspires relevant solutions. This course discusses sympathy vs. empathy, how to properly demonstrate empathy, provides examples of professional empathy, and has four distinct exercises designed to test and assess each person’s ability to be sincerely empathetic.

Lessons in this course include:

1. Sympathy vs. Empathy

2. Demonstrating Empathy

3. Be a Role Model

4. Empathy Scenarios & Games